Shipment Policy
1. Processing Time
All orders placed via our website are subject to a processing period of 1–2 business days, excluding weekends and public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation email which includes the tracking number and estimated delivery window.
2. Shipping Methods & Carriers
We use trusted courier and logistics providers to ensure your order reaches you safely and on time.
Typical carriers may include (but are not limited to) DHL, FedEx, Blue Dart, or India Post—depending on destination and service availability.
3. Domestic Shipping (Within India)
For orders shipped within India, delivery is typically completed within 3–7 business days from the date of dispatch, depending on your location (metropolitan areas tend to be faster).
Remote or rural locations may require up to 10 business days.
Please note: Delivery times may vary due to unforeseen circumstances such as bad weather, carrier delays, public holidays, or high-volume periods (e.g., festivals).
4. International Shipping
At present, we ship to selected international destinations. Please check at checkout whether your country is supported.
International orders may take 10–20 business days (or more) depending on customs, local duties/taxes, and shipping service chosen.
Any customs, import duties, local taxes, or clearance charges levied by the destination country are the responsibility of the customer.
5. Shipping Charges
Shipping fees are calculated at checkout based on destination, weight/volume of the package, and selected shipping method.
We sometimes offer free shipping for orders above a certain threshold—please check any active promotions.
In case of special circumstances (e.g., bulky items, urgent delivery), additional shipping surcharges may apply.
6. Order Tracking
Once your order is dispatched, you will receive an email with a tracking link and number.
You may monitor your shipment’s progress via the carrier’s website or mobile app.
If you encounter issues with tracking or delivery, please contact our Customer Support team (see section 8) with your order number and tracking details.
7. Shipping Delays & Lost / Damaged Shipments
While we strive for timely deliveries, delays can occur due to factors beyond our control (carrier delays, customs, force majeure). We ask for your patience in such cases.
If your shipment is lost in transit or damaged upon arrival, please inform us within 48 hours of delivery (or expected delivery date) so that we can initiate claims with the carrier and assist you.
Please retain any packaging and photographic evidence of damage, and save tracking/logistics information.
8. Customer Support
For any queries related to your shipment — including tracking, delays, damage, or incorrect items — please contact our Customer Support team:
Email: support@fitdietfoods.com (or your preferred support address)
Phone: +91-8813898008 (or your preferred contact number)
Please mention your order number, tracking number, and a brief description of the issue.
Our team will respond within 24 working hours.
9. Shipping Policy Changes
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and will apply only to orders placed after the policy update.